Privacy Policy

What this privacy policy covers

This policy encompasses the voluntary service operated from the website address: https://www.peoplesproblems.org

We respect your privacy, and know how important it is for you to have clear visibility of:

In addition to the above, we utilise 3rd party solutions to help us better understand our user base and to deliver adverts, the revenue from which helps us to finance the running of this service. We have a section on this page dedicated to cookies, visitor tracking and 3rd party advertising.

a) Types of personal data we collect

When you visit / interact with our website, we may collect the following personal data:

We may also collect and publish personal data for contacts in your organisation (if you have chosen to create a professional listing in our business directory).

b) How and why we collect and use personal data

The lawful basis for collecting and processing your data is that you have given us consent, for example, by way of account registration or other information you have submitted to our website via input forms.

Depending on how you use our website, we may use your personal data to deliver the following services:

c) Where your personal data is stored

Our website is hosted on servers operated by a company named '1&1 Internet UK' who are one of Europe's largest hosting providers. Our website and supporting databases are stored and maintained on 1&1 Internet servers physically located in Germany (DE). For enhanced security, and to protect against eavesdropping, our website offers SSL certification which ensures authenticity and integrity.

d) Why and when we might share your personal data with 3rd parties

Aside from our website hosting company (in order to provide this service), we do not share your personal data with third parties.

We may however, share personal data with other organisations in the following (exceptional) circumstances:

e) The rights and choices you have regarding your personal data

You can manage your personal data and preferences at any time via your online profile - this includes but is not limited to the following:

f) Retention of personal data

If you close your account via your profile, we will automatically erase your e-mail address from our systems after 30 days. If you find that you have accidentally closed your account, this 30 days period gives you the opportunity to have your account reinstated - just send us a reactivation request from your registered e-mail address and we'll process this as soon as possible.

If your account has been inactive for more than 3 years (based on account registration date / last login or last forum post), we will automatically erase your e-mail address from your account.

If either of the above events are triggered, any business directory listings connected to your account will be physically deleted and will not be recoverable.

As with most public internet forums, information you add to this site may be beneficial to future visitors who are facing similar problems. For this reason, forum threads / posts are only deleted at our absolute discretion (usually in relation to breaches of our Forum Code of Conduct). Use of your account signifies acknowledgement and agreement of this condition.

Cookies / 3rd Party Advertising

Cookies

A cookie is a small data file that certain websites write to your hard drive when you visit them. Cookies set by us (first party cookies) are used for statistical purposes, and do not contain personally identifiable information.

We use Google Analytics, a popular web analytics service provided by Google, Inc. Google Analytics uses cookies to help us to analyse how users use the site.

You can opt out of Google Analytics cookies or read about how Google safeguard your data here.

If you wish to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. You can access them through some types of browser. Search in your cookie folders for peoplesproblems.org to find our cookie and the Google Analytics cookie if you wish to delete them.

More information about cookies, including how to block them or delete them, can be found at AboutCookies.org.

Visitors can use this website with no loss of functionality even if cookies are disabled from the web browser.

3rd Party Advertising

Reputable companies may be selected by us to serve ads when you visit our website. These companies may use information about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and would like to know your options in relation to not having this information used by these companies, click here.

The foregoing policies are effective as of May 2018. We reserve the right to change this policy at any time, presenting visitors with the new / updated privacy statement on this webpage. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party. We welcome feedback as to how we can improve the clarity of our policies, so please do not hesitate to contact us should you have any suggestions.